Aim

To encourage participants to manage all relationships, from peers to senior managers, assertively and confidently.

Outcomes

• Understand what assertive behaviour means and how to use it;
• Stand firm with opinions, saying ‘no’ without guilt and dealing with pushback in a controlled way;
• Have the presence to make people stand up and listen;
• Deal with senior managers confidently;
• Use simple techniques to handle conflict effectively and non-aggressively; and
• Benefit from watching and critiquing themselves via videoed role-plays.

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